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Terms of Service

Last updated: Sep 22, 2026 9:18 AM

Please read this Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://www.phuhome.com website (the “Website”) operated by PHU formed in Texas, United States (“us”, “we”, “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Prohibited uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

  1. Impersonating or attempting to impersonate PHU or its employees, representatives, subsidiaries or divisions;
  2. Misrepresenting your identity or affiliation with any person or entity;
  3. Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
  4. Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
  5. Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
  6. Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;
  7. Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;
  8. Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
  9. Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
  10. Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
  11. Otherwise attempting to interfere with the proper working of the Website;
  12. Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations.

NO WARRANTY ON WEBSITE

 

THIS WEBSITE IS PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Availability, errors and inaccuracies

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

DAMAGES AND LIMITATION OF LIABILITY

IN NO EVENT SHALL PHU BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF PHU HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

THE AGGREGATE LIABILITY OF PHU ARISING OUT OF OR RELATING TO THIS WEBSITE, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL BE LIMITED TO THE AMOUNT OF FEES ACTUALLY RECEIVED BY PHU FROM YOU. 

THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF PHU .

 

Intellectual property and DMCA notice and procedure for intellectual property infringement claims

All contents of this Website are © PHU or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of PHU and are either registered trademarks, trademarks or otherwise protected intellectual property of PHU or third parties in the United States and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact Customer Service.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights – DMCA.” Your notice to us must include the following information:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
  2. A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
  3. Your name, email, address and telephone number; and
  4. A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

Governing law, severability, dispute resolution, venue and class action waiver

These Terms shall be governed and construed in accordance with the laws of the state of Texas, United States, without regard to its conflict of laws provisions. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in El Paso Texas.

YOU AND PHU AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

Privacy Policy

Last updated: Sep 22, 2026 9:18 AM

This page is maintained by PHU to explain how we collect, use, and protect your information when you visit our website or request a quote. It is not legal advice or an independent certification; please read it carefully and contact us with any questions.

Information We Collect

Contact information you provide through our forms, calls, or emails — such as your name, phone number, email address, and project address.

How We Use Your Information

  • Respond to your quote requests, schedule in-home consultations, and coordinate project measurements and installations.
  • Provide dealer-direct supply quotes and order materials from our manufacturer partners.
  • Comply with legal obligations and protect our business and customers.

How We Share Information

  • We do not sell, rent, or share your personal information with third parties for their independent marketing purposes.
  • We share information only with service providers who help us operate our business — for example, website hosting, CRM/lead management, and manufacturer order processing. These providers are contractually limited to using your information only for the services they perform for us.
  • Financing applications are handled directly by our financing partner, Hearth. If you choose to apply for financing, you will leave our site and provide information under Hearth’s own privacy policy and terms.
  • We may disclose information if required by law, legal process, or to protect our rights, property, or safety.
 

Your Privacy Choices & Rights

  • You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at the email or phone below.
  • We will not discriminate against you for exercising any of these rights.

Data Retention & Security

  • We retain your information for as long as needed to fulfill the purposes described in this policy, respond to inquiries, complete projects, comply with legal obligations, resolve disputes, and enforce our agreements.
  • We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No online transmission or storage system can be guaranteed to be 100% secure.
  •  

Children's Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. The effective date is September 2026. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Cookies Policy

Last updated: Sep 22, 2026 9:18 AM

We value your privacy very highly. Please read this Cookie Policy carefully before using the https://www.phuhome.com Website (the “Website”) operated by PHU, a(n) Corporation formed in Texas, United States (“us, we, our”) as this Cookie Policy contains important information regarding our setting of cookies and other tracking technologies, your privacy and how we may use the information that we collect about you. Please also read our Privacy Policy, which provides more information about our privacy practices, your choices and your privacy rights.

What are cookies?

A cookie is a small piece of data sent from a Website and stored on your device by your browser.

Our placement and classification of cookies

This Website sets the cookies identified below. We have classified the cookies that we set by the purpose that they serve.

Essential cookies

Essential cookies are cookies that are essential for you to browse this Website and use its features. For example, these cookies may be used for maintaining security, authenticating users, and preventing fraudulent actions. These cookies are enabled by default, and without them, the Website may not be fully functional. This Website collects the following strictly necessary/essential cookies:

 
  • elementor
  • wpEmojiSettingsSupports

Your choices regarding cookies

You have certain choices when it comes to the placing of cookies on your device. You may choose to accept or deny any functional or marketing cookies. If you consent to the placement of these cookies but would then like to withdraw your consent, you may do so at any time through our cookie consent tool, which can be found on the Website’s home page. You can control your cookie choices using the following means:

  • Through our cookie consent tool, where you can select the categories of cookies that you allow to be placed on your device and withdraw that consent; and
  • Through your browser, where you can instruct it to delete or refuse cookies. You can visit the help center of your browser, the “Tools”, “Edit”, or “Help” pages to set your cookie preferences and delete cookies. We also encourage you to visit aboutcookies.org to learn more about how to opt out of cookies.